One week into my data being refreshed I got a text saying I'd used all 10gig of my allowance. I tried contacting customer service to ask about this as it was very unlikely this was correct. Since the start of my contract I've been averaging 5gig a month (I'm a year into my contract) this call turned into two which lead nowhere. As I have three other contracts with O2 the only choice I had left was to tether the device to another number. This worked untill I was informed on that number that there was no data left.
I don't game. I don't stream. I use my data primarily to browse and send the occasional WhatsApp. Today I had to call customer services again because I could not understand why two default notices had been sent out in the post when my account was in credit and has been for the past three billing cycles. Both letters for the same number but with different references and other differences which indicate that it wasn't just a reprint of the same document. No explanation could be given. When tried to log in to myo2 with the agent on the phone to my surprise myo2 was now showing that the plan for the second device actually had 6 of its 10 gig left and the original device had 9 of its 10 gig left.
When I expressed my confusion/frustration at this information the agent offered nothing in the way of explanation. When I went on to say that because of the miss information I had changed my tariff only the night before online to the next price band and clearly did not need to. Still nothing from the agent. When I said I wanted to cancel the band upgrade because it wasn't even going to be applied for another two days, she put the phone down.
