cancel
Showing results for 
Search instead for 
Did you mean: 

Tariff

JACKS01
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

I joined Virgin with the Volt package and I was told the 02 package was £25 per month but this month you are charging me £27.92. Could you please explain why?

 

Message 1 of 2
83 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 9: Fired up
  • 67 Posts
  • 2 Topics
  • 14 Solutions
Registered:

O2 prices rise each year by inflation plus 3.9%. That would apply this year if you joined before March 25th.

Sadly, it is becoming obvious from the Virgin Mobile forum this is not being conveyed to customers. 

You arr in the situation were Virgin will not do anything about it and O2 are simply applying their T&Qs

View solution in original post

Message 2 of 2
76 Views
1 REPLY 1

Enlli
Level 9: Fired up
  • 67 Posts
  • 2 Topics
  • 14 Solutions
Registered:

O2 prices rise each year by inflation plus 3.9%. That would apply this year if you joined before March 25th.

Sadly, it is becoming obvious from the Virgin Mobile forum this is not being conveyed to customers. 

You arr in the situation were Virgin will not do anything about it and O2 are simply applying their T&Qs

Message 2 of 2
77 Views