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Tariff changes frustrasion

Steve46
Level 1: Joiner
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Good afternoon all,

 

I was legible for an upgrade for my 18 Month sim contract, I was on a 4GB package for £11:16 a month. I thought I would log into my 02 (yesterday) and see what deals they had, luckily they had a 6GB package for only £10:14 a month, bargain!! I changed tariff there and then, I got the confirmation by e-mail stating my tariff would change today to 6GB package for £10:14. However when I check my 02 tariff details on my phone it says I’m changing to 3GB package for £10:14. Confused as I was, I went to my 02 to chat to an 02 advisor and it was painful, they had no idea what was going on, what I was talking about, but said they could offer me a new tariff. After an hour and no joy I had to get back to work. Basically I didn’t get what I signed up for and now have a tariff that is worse than my old one. Anyone else experienced this issue?

Regards

Steve

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Cleoriff
Level 94: Supreme
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@Steve46 

This will be an Extra offered. When you use your 1st 3GB then the 2nd extra allowance will start.

Guide: Where is my discount or Extra Data? 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110601 Posts
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  • 6348 Solutions
Registered:

@Steve46 

This will be an Extra offered. When you use your 1st 3GB then the 2nd extra allowance will start.

Guide: Where is my discount or Extra Data? 

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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@Steve46 

I would be doubtful too.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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