Tariff changes frustrasion

[Steve46]

Good afternoon all,

I was legible for an upgrade for my 18 Month sim contract, I was on a 4GB package for £11:16 a month. I thought I would log into my 02 (yesterday) and see what deals they had, luckily they had a 6GB package for only £10:14 a month, bargain!! I changed tariff there and then, I got the confirmation by e-mail stating my tariff would change today to 6GB package for £10:14. However when I check my 02 tariff details on my phone it says I’m changing to 3GB package for £10:14. Confused as I was, I went to my 02 to chat to an 02 advisor and it was painful, they had no idea what was going on, what I was talking about, but said they could offer me a new tariff. After an hour and no joy I had to get back to work. Basically I didn’t get what I signed up for and now have a tariff that is worse than my old one. Anyone else experienced this issue?

Regards

Steve

[Cleoriff · Accepted solution]

@Steve46 

This will be an Extra offered. When you use your 1st 3GB then the 2nd extra allowance will start.

Guide: Where is my discount or Extra Data? 

[MI5]

@Steve46 

I would be doubtful too.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks.