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Carousel21
Level 1: Joiner
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Hello O2 Community,

 

When I bought my new handset from O2, I also applied for a switch from my current provider to O2. I have already provided the PAC a few days ago. Please could anyone tell me when this switch will take place? Thank you in advance.

 

Please note that the O2 SIM card number is: 07561 440749

 

I look forward to hearing from you

 

Kind Regards

 

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MI5
Level 94: Supreme
  • 119491 Posts
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  • 17412 Solutions
Registered:

@Carousel21 

Nothing will happen over the weekend but you need to check with O2 if request was accepted.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 119491 Posts
  • 605 Topics
  • 17412 Solutions
Registered:

@Carousel21 

Nothing will happen over the weekend but you need to check with O2 if request was accepted.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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Carousel21
Level 1: Joiner
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Registered:

Can anyone from O2 help me with private messages? Today, I called O2 customer services on 202, and they asked me the PAC number. I have already provided it a few days ago. The problem is not solved.

 

I look froward to hearing from you

 

Thank you

Message 3 of 4
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MI5
Level 94: Supreme
  • 119491 Posts
  • 605 Topics
  • 17412 Solutions
Registered:

@Carousel21 

Now that you have spoken to O2 they will process the port for you.

You should get a text with the changeover date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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