Solved: Suspended Account

Scott16 · ‎22-03-2023

My O2 account has been suspended due to suspected fraud, and due to this I have been without all phone and internet service for 6 days now. Customer Services say the can’t help because it’s with the Fraud Team and said to email them at o2fraudteam@o2.com. I have emailed the Fraud Team several times and got no response, although o2 still took the time to send me a bill!

Can anyone help please?

MI5 · ‎22-03-2023

@Scott16

Sadly no one can help you.

You'll have to wait for the fraud team to complete their investigation and they won't tell you anything as legally they can't.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-03-2023

@Scott16

Sadly no one can help you.

You'll have to wait for the fraud team to complete their investigation and they won't tell you anything as legally they can't.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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