Solved: Stop airtime plan, continue device plan

David45 · ‎28-06-2023

I want to use another supplier for my airtime but continue my device plan. Is there a charge? How do I do this?

MI5 · ‎28-06-2023

Unless your device is delinked from your airtime automatically you can't.

You would need to pay the device plan off first to cancel the airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-06-2023

@David45

Unless your device is delinked from your airtime automatically you can't.

You would need to pay the device plan off first to cancel the airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

David45 · ‎28-06-2023

Thanks. What a racket!

madasaf1sh · ‎28-06-2023

@David45

That is what you agreed to when you signed up, and is the same as every other network who offer similiar.

Not really a racket, sorry to say.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-06-2023

@David45 wrote:
Thanks. What a racket!

Sorry @David45

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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