22-06-2024 14:05 - edited 22-06-2024 14:14
22-06-2024 14:05 - edited 22-06-2024 14:14
Background:
I live in South Africa and my phone with O2 physical SIM was stolen last week. I now need to obtain a SIM and send it to myself (my family) before forwarded to SA via courier.
Issues:
After 4 hours wasted on three calls to O2 and a Twitter conversion (plus two contracts being setup and cancelled as a result of incorrect advice), I have been told I must go into a UK O2 store to solve this. Reasons include:
A family member kindly went into store with copies of my ID and proof of address, but they couldn't manage my account without me.
Solution?
Must I cross continents and spend £1,000 on flights and accommodation to get a new SIM with my old number? Or is there another way?
22-06-2024 15:43
Try and get some sense out of the social media teams Guide: How to find help & contact O2