Stolen Phone

[Jacobalexander1]

Hello my phone was stolen while on holiday in Barcelona.

I am a U.K. resident and have a pay monthly contract with you. 

I need to block the SIM card as well as look into terminating the contract under these circumstances.

I have reported this crime and I was advised to contact you by the local authorities regarding this.

I was on the phone with O2 and my call now was answered and I was hung up on despite being made to wait on hold.

Do let me know how it is best to proceed.

Kind Regards

[pgn · Accepted solution]

This does that which you need, @Jacobalexander1 

Guide: Lost or Stolen O2 Device? - How to Report it 

And the termination: Guide: Cancelling Your Contract 

Good luck!

[MI5]

@Jacobalexander1 

Guide: Lost or Stolen O2 Device? - How to Report it 

Keep trying O2.

Guide: How to find help & contact O2 

• Contact us

You can't cancel just because of this without paying off what you owe.

Guide: Cancelling Your Contract 

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