Solved: Re: Stolen Phone

Jacobalexander1 · ‎29-07-2024

Hello my phone was stolen while on holiday in Barcelona.

I am a U.K. resident and have a pay monthly contract with you.

I need to block the SIM card as well as look into terminating the contract under these circumstances.

I have reported this crime and I was advised to contact you by the local authorities regarding this.

I was on the phone with O2 and my call now was answered and I was hung up on despite being made to wait on hold.

Do let me know how it is best to proceed.

Kind Regards

pgn · ‎29-07-2024

This does that which you need, @Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

And the termination: Guide: Cancelling Your Contract

Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

View solution in original post

pgn · ‎29-07-2024

This does that which you need, @Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

And the termination: Guide: Cancelling Your Contract

Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

MI5 · ‎29-07-2024

@Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

Keep trying O2.

Guide: How to find help & contact O2

Contact us

You can't cancel just because of this without paying off what you owe.

Guide: Cancelling Your Contract

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Stolen Phone

Photos

Cannot extend the ringing before voicemail is appl...

Want to use my old number

My 02 bill

how to make it ring longer before it goes to answe...

How do I stop my direct debit