Solved: Re: Stolen Phone

Jacobalexander1 · ‎29-07-2024

Hello my phone was stolen while on holiday in Barcelona.

I am a U.K. resident and have a pay monthly contract with you.

I need to block the SIM card as well as look into terminating the contract under these circumstances.

I have reported this crime and I was advised to contact you by the local authorities regarding this.

I was on the phone with O2 and my call now was answered and I was hung up on despite being made to wait on hold.

Do let me know how it is best to proceed.

Kind Regards

pgn · ‎29-07-2024

This does that which you need, @Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

And the termination: Guide: Cancelling Your Contract

Good luck!

Links to O2 Social Media Team here

View solution in original post

pgn · ‎29-07-2024

This does that which you need, @Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

And the termination: Guide: Cancelling Your Contract

Good luck!

Links to O2 Social Media Team here

MI5 · ‎29-07-2024

@Jacobalexander1

Guide: Lost or Stolen O2 Device? - How to Report it

Keep trying O2.

Guide: How to find help & contact O2

Contact us

You can't cancel just because of this without paying off what you owe.

Guide: Cancelling Your Contract

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