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29-07-2024 21:04 - edited 29-07-2024 21:10
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29-07-2024 21:04 - edited 29-07-2024 21:10
Hello my phone was stolen while on holiday in Barcelona.
I am a U.K. resident and have a pay monthly contract with you.
I need to block the SIM card as well as look into terminating the contract under these circumstances.
I have reported this crime and I was advised to contact you by the local authorities regarding this.
I was on the phone with O2 and my call now was answered and I was hung up on despite being made to wait on hold.
Do let me know how it is best to proceed.
Kind Regards
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29-07-2024 21:11 - edited 29-07-2024 21:12
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29-07-2024 21:11 - edited 29-07-2024 21:12
This does that which you need, @Jacobalexander1
Guide: Lost or Stolen O2 Device? - How to Report it
And the termination: Guide: Cancelling Your Contract
Good luck!
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29-07-2024 21:11 - edited 29-07-2024 21:12
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29-07-2024 21:11 - edited 29-07-2024 21:12
This does that which you need, @Jacobalexander1
Guide: Lost or Stolen O2 Device? - How to Report it
And the termination: Guide: Cancelling Your Contract
Good luck!
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29-07-2024 21:12 - edited 29-07-2024 21:13
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29-07-2024 21:12 - edited 29-07-2024 21:13
Guide: Lost or Stolen O2 Device? - How to Report it
Keep trying O2.
Guide: How to find help & contact O2
You can't cancel just because of this without paying off what you owe.
Guide: Cancelling Your Contract
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