Stolen Phone

[Beata1]

Hi 

My phone was stolen today between 11 am and 12 noon. What can I do? I don't have another phone to call O2

[liggerz87]

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[liggerz87]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@Beata1 

How to report and your liability here Guide: Lost or Stolen O2 Device? - How to Report it 

I'll ask @Anonymous if he can help also.

[Anonymous]

@MI5 Thanks for the tag @Beata1 Will private message you regarding this.

Many thanks

O2Simon

[MI5]

Thanks @Anonymous