Spending Cap

Woble · ‎21-04-2020

Whats App allows free calls to mobiles in USA, why is the same not true when using wifi calling? I have just been hit with a £75 bill for calling my daughter for 15 mins. I want to set a spending cap, but am told I have to ring 202, which is now only available for emergencies. Any ideas?

MI5 · ‎21-04-2020

@Woble

WiFi calling is the same as using your phone normally to call.

All calls come from your allowances or are charged at your standard rates.

Guide: Spend Caps & Charge to Mobile on O2

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jonsie · ‎21-04-2020

Wifi calling uses your allowances so you have been charged correctly for international calling as you would normally be when using your phone.

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O2Stacey · ‎21-04-2020

Hi @Woble

Please see the link for more info on Wifi calling. https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Stacey

gmarkj · ‎21-04-2020

If you want to call someone in WhatsApp you use the video or call option in the top right of the screen (in the Android app anyway).
That uses data to call rather than your minutes.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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