Spend cap

[OM24]

HI.  I got a message saying I've reached my spend cap limit so any out of bundle usage won't be possible.  I don't know what this means.  I have unlimited calls and texts and still have 29 GB of data left.  Please can you help.  Thanks

[TallTrees]

Maybe it's automatic @OM24 

Guide

Guide: Spend Caps & Charge to Mobile on O2 

Or you can always contact customer services 

Here Guide: How to find help & contact O2 

OR HERE

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5 · Accepted solution]

@OM24 

If you call or text numbers that are not included in your allowances, you will be charged.

Guide to allowances here Guide: Your Allowances - what is and isn't included