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Spend Cap

Slogg
Level 1: Joiner
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Hi, I'm trying to do the simple task of increasing my spend cap from zero to £5, a task which could be done instantly on the fly with my old provider. 

 

I'm on hold on the phone for 25 mins, a text I've sent will be responded to in 2 hours, and live chat all the agents are apparently busy. 

 

Is there any other way to do this, the simplest of tasks without all this bother? Close to using my 14 day cool off at this point .

 

Cheers. 

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madasaf1sh
Level 53: Renowned
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@Slogg 

 

I will tag on of the gurus and see if they can help, but usually you need to call in and 25minutes on hold isn't that long to be fair. 

 

@o2lisa / @O2megjess   Could you help here??

 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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O2megjess
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hi 

 

@Slogg 

 

thank you for getting in contact with us today .

I do apologies regarding the issue you are have  . please

private messaged me to we can look into this further for you  

 

thanks 😀

mcolley
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