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Someone using my old phone but receiving my current text messages?

SusanRose
Level 1: Joiner
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on ‎07-06-2020 15:57

on ‎07-06-2020 15:57

My mum in law is using my old iphone 5 with a new number for last few months on a differnet network. But she has started recieving my current text messages on her phone why is this happening and how???

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Bambino
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on ‎07-06-2020 16:11

on ‎07-06-2020 16:11

@SusanRose That sounds very strange. Are you receiving the texts as well?

Tell her to check in Settings >Phone >My Number, and that her correct number is showing in there. If it isn't, she can change it to her current number.

I DO NOT WORK FOR O2



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MI5
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on ‎07-06-2020 16:13

on ‎07-06-2020 16:13

@SusanRose 

Your Apple ID is still logged in on your old phone. 

You need to sign out and remove it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎09-06-2020 12:27

on ‎09-06-2020 12:27

@SusanRose have you managed to fix this issue or are you still having problems? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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