An update to my previous message about someone else phone been added to my account. The History of the situation, I received a text from O2 on the Feb 23rd stating that "Due to a system issue " from that date is where my problems started. The first bill after that is where I noticed the addition of the other phone number.
I contacted O2 on the 18th March questioning the addition of this number to my account, the Fraud team was informed . 6th April fraud team text me stating there was no issue (but the phone is real you can see it on my account.). I contact O2 on the 9th April said they would look in to the issue of why fraud team could not see the phone. I'm on the phone to them for over 1hr each time with a language barrier doesn't make it easy. 11th April I managed to put freeze on the account until 11th May. Been in contact 4 more times chasing the fraud team with out success . I now contacted OFCOM, They told to ask for a "Deadlock letter". So yesterday 13th May I contacted O2 an insisted on speaking to a manager, which they seam reluctant to do until I asked for a Deadlock letter. When I managed to speak a manager , she asked many question about Virgin media which I've had nothing to do with. In another previous call I thought that I had terminated the phone only to be told my the manager this will be completed on the 24th May. Then I'm told that the pervious months bill for the phone had been paid, (by a credit Card) a phone number under a Fraud investigation and they never queried it (who do O2 employ,,, ) . O2 have credit my account for the latest bill, I will have to wait until 24th May to see if the phone number in question is removed.
