on 02-06-2020 09:00
Last month i upgraded to a sim only plan which was said to be only £10! But i checked my first bill and its charging me £15.96. can someone explain because thats not what i signed up for?
on 02-06-2020 09:03
The extra will be left over from your previous tariff.
Next month should be the agreed amount.
on 02-06-2020 09:03
You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 seems the best one to try
Veritas Numquam Perit
on 03-06-2020 14:59
on 03-06-2020 14:59
Hey @h12345 did you find out why the bill was higher than expected or do you still need assistance with this?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
User | Count |
---|---|
3 | |
3 | |
2 | |
2 | |
1 |