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Sim only upgrade

h12345
Level 1: Joiner
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Last month i upgraded to a sim only plan which was said to be only £10! But i checked my first bill and its charging me £15.96. can someone explain because thats not what i signed up for?

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MI5
Level 94: Supreme
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@h12345 

The extra will be left over from your previous tariff.

Next month should be the agreed amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@h12345 

You need to call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems the best one to try

Veritas Numquam Perit

Girl in a jacket
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LukasB
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Hey @h12345 did you find out why the bill was higher than expected or do you still need assistance with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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