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Sim not showing on my account

Big2401
Level 1: Joiner
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on ‎22-07-2024 10:58 - last edited on ‎22-07-2024 12:09 by Community Manager

on ‎22-07-2024 10:58 - last edited on ‎22-07-2024 12:09 by Community Manager

I have 2 O2 sim cards, but when I log in to my O2 only 1 sim is showing, I am being billed for both sims.

The number that is showing on my O2 is [removed] and the number that doesn't appear on my account is [removed]

I wish to make changes to my account and so I would like to be able to access both numbers.

Can you please get back to me informing me how to do this.

 

[mod edit: we've removed some personal numbers as this is a publicly viewable post. Thanks 🙂]

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MI5
Level 94: Supreme
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on ‎22-07-2024 11:29

on ‎22-07-2024 11:29

@Big2401 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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