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Sim card

Ryan1123
Level 1: Joiner
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on ‎28-07-2024 22:08

on ‎28-07-2024 22:08

Hello,

 

My phone has been handed to the police to help with an investigation and they have advised me to contact you to get a new sim card so I can still use my number while they are using my phone to aid with the investigation.

 

Thank you

Ryan

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Enlli
Level 69: Guiding Light
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on ‎28-07-2024 22:21

on ‎28-07-2024 22:21

This is not O2 but a community made up of customers.

The best be would be to call into an O2 shop with photo ID and they would issue a replacement.

Otherwise  contact O2 by one of the methods in this guide

Guide: How to find help & contact O2 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎28-07-2024 22:38

on ‎28-07-2024 22:38

@Ryan1123 

Stores won't give you a sim in this situation.

There is a specific process to be followed which needs to be done by calling customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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