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Sim Swap not activating after upgrading,

Cherie123
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Hi. It’s been 24 hours since I done the sim swap after getting an upgrade and still nothing. My old sim seems to still be active and the new one just isn’t registering.
Thanks.
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MI5
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@Cherie123 

Did you follow this guide starting from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

But you can just use your old sim in your new device if it fits.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Trying doing the swap again @Cherie123 as it should be almost instant

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Cherie123
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I done the step by step, I got with it. I’ll try it again, if not I will will use the old sim still, it’s just a different number all confusing as I have 3 different numbers lol Thankyou I’ll give it a go slight_smile
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MI5
Level 94: Supreme
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@Cherie123 

A sim swap transfers your number and tariff to a new sim, that's all.

So it will just contain the same details as your old sim. The only benefit would be to switch to a 5g sim if you were able to receive a 5g signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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