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Showing different iPhone in My O2 from what I have?

Stresspuppy123
Level 1: Joiner
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on ‎07-09-2020 20:53

on ‎07-09-2020 20:53

Why in the My O2 does it say I'm using an iPhone 8 Plus? When I'm not ?

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MI5
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on ‎07-09-2020 21:05

on ‎07-09-2020 21:05

@Stresspuppy123 

Sometimes it takes a while to update but it should do eventually.

You'll need to call O2 if you want to force a change sooner.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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