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Settlement figure

Ianj
Level 1: Joiner
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Hi
i have been trying to get a settlement figure for one of my accounts and despite the numbers made available, there is no way to get past the robotic questions that never understand what your trying to say or get hold of!!

Are there no people working at O2, if so how do you get hold of anyone …. So frustrating, al, I want to do is pay some money!

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gmarkj
Level 53: Renowned
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Sorry to hear of your problems @Ianj.

You can try calling customer services - there are some alternative numbers in the guides below, along with hints on how to get through.

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

I will also see if our community gurus can help.

@O2Ryan @O2Emma can you provide any assistance?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Emma
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Hi @gmarkj I will pick this up thanks 😀

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O2Emma
O2 Support
O2 Support
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Hi @Ianj I will need to send you a private message to look into this for you.

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Ianj
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Hi @O2Emma 

thanks for the response, I will wait to hear from you

kind regards 

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