Solved: Re: Security check

LewisJowen · ‎31-10-2024

My phone has been stolen and I am trying to log into my account so i can order a new phone. When i log in it is asking me for a security check. I cannot complete this as the check is done by texting a code to my phone that i do not have.

Please advise?

madasaf1sh · ‎31-10-2024

@LewisJowen

You will need to contact o2 via the sales team on 0800 081 0255

You also need to report the phone and sim stolen via this guide Guide: Lost or Stolen O2 Device? - How to Report it

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎31-10-2024

@LewisJowen

You will need to contact o2 via the sales team on 0800 081 0255

You also need to report the phone and sim stolen via this guide Guide: Lost or Stolen O2 Device? - How to Report it

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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