Samsung A9 gift

[JSmith123]

Hi there, my bill was generated today with the cost of the Disney + plan.  I don't watch Disney + so called 02 for them to cancel and see if they can adjust my bill.  The advisor said he would do so.  He then said because they have overcharged they would send me a gift - the Samsung A9 tab.  I was reluctant as I already have an iPad and a Pixel phone.  I don't need another gadget.  But he insisted.  I was on a 2 year plan - expires 2027 costing £16.99.

Emails and text messages came in after the call. 

My contract has been changed - I've got a new contract at £26.99 with an increase of data because I'm also a virgin media customer. 

A new contract for an iPhone which has been credited (so zero balance) - £1002 and, a Samsung A9 tablet in the post - coming tomorrow!!!

Is this a scam?

I've not asked for any of this!!!

What should I do?

I'll be calling 02 first thing tomorrow!

[pgn]

If you called them using 202 or similar, not a scam as such but VMO2 upselling you something to earn their commission. Good luck calling them back to cancel in the morning, Guide: How to find help & contact O2 or https://www.o2.co.uk/contactus @JSmith123 

[MI5]

@JSmith123 

Depends what number you called?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)  or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[JSmith123]

I called 0203 820 1553.

I now have a text message that I have updated my backup email address. I did not do this and it's an email address I do not know!!

If it's a scam how have they managed to take over the whole operation of O2/Virgin Media - sending out a phone, tracking with DPD...

Massive security breach with the 02/Virgin systems!!

[MI5]

@JSmith123 

That's not an O2 number so you have definitely been scammed.

Did they ask you for your email address and send you a code which you read back to them?

If so, you actually gave them access to your account and it sounds like they have now locked you out.

Contact O2 on the numbers given above to report it and cancel the new contracts.

[pgn]

Where did you happen upon that phone number, @JSmith123? As advised by @MI5  above, act quickly and calmly today and hopefully the damage can be minimised.

And check the credentials of any delivery agent or courier who may be sent to you if O2 say to accept and subsequently return the items - O2 should be able to cancel the delivery before it is dispatched, but sometimes they are slow to do that, and a fake agent is sent to your address to collect them, disappearing off into the sunset with a new phone and tablet.

https://www.o2.co.uk/help/safety-and-security/fraud-scams-and-unwanted-calls/scams-and-fraud

Phishing, Smishing & Scams. Latest info & advice. should help guide you. Good luck!

[jonsie]

I fear the worst

O2 don't give away tablets or ipads unless buying a top end phone

Which as it turns out appears to be what's now happened

[madasaf1sh]

Even on a top end phone they dont give you anything its all claim through the manufacturer, and defo not on an iPhone.. 

I do wonder as well where this number has come from, as it sounds like the op called a random number and gave details to the person on the end of the phone and thus sorry to say is completely liable for any loss... 

Its a hard lesson to learn..  

[MI5]

Most likely a Google number search.

[madasaf1sh]

Just run it through Gemini and nothing comes up at all so no idea... 

And the first entries on Google are the standard number, one is even right at the top.. 

very odd