SHARED DATA SCREEN NOT LOADING

[GeoffC]

Has anybody else had issues with viewing the 'Shared Data' screen?

When I click on "Manage my Sharer Plan", it takes me to a new screen but fails to show anything. It has been like this for over a month. Both Chat and 202 are unable to fix.

Also under my Lead Device it shows I have 0mb of data available out of 0kb, even though i have 15GB.

[MI5]

We saw some problems last week with MyO2 not showing data but this was supposed to be fixed.
I guess you'll need to call 202 and get regular customer service to escalate the issue for you if they can't fix it.

[GeoffC]

I tried that last week - still waiting to hear back from them.

Was just interested to know if it was a common problem or just me.

I guess I'll keep waiting.....

[EmilieT]

Hi @GeoffC, it'll be really interesting to know how you get on with this and how it gets fixed, so please do keep us in the loop of any updates! 

[GeoffC]

Phoned for an update today.

They they told me that this screen "is for Customer Services to veiw only not Customers..."

Then why is there a link to it on the App and on the Website?

Also, they could not update on my call from 2 weeks ago, when I was told it was being logged with the Technical team. Are all problems dealt with so poorly my O2?

Eight weeks now this has not been working - I'm beginning to take this personally.

[jonsie]

They seem to be making it up as they go along. At a guess it's not a common problem your average adviser deals with on a daily basis. Keep calling until you get through to someone who knows what the issue could be.

[GeoffC]

I asked for PAC code yssterday as is the latest in a long list of failures by O2.

Strangely it is working today, with no notification from O2 as to how/why.