cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming

Swaino
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am an ex Virgin customer and we had free roaming in various countries. Do I get free roaming with 02 in Spain and France?

Message 1 of 4
520 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 77: Grand Master
  • 39337 Posts
  • 243 Topics
  • 1788 Solutions
Registered:

Yes, with a limit of 25GB data in any one billing period, and no more than 63 consecutive days roaming.

More here, @Swaino - Guide: Roaming MegaGuide 

Note that these countries have  decommissioned their 3G networks, so newer 4G-calling-capable phones, or use of eg. WhatsApp is necessary.

1000004118.png

View solution in original post

Message 2 of 4
516 Views
3 REPLIES 3

pgn
Level 77: Grand Master
  • 39337 Posts
  • 243 Topics
  • 1788 Solutions
Registered:

Yes, with a limit of 25GB data in any one billing period, and no more than 63 consecutive days roaming.

More here, @Swaino - Guide: Roaming MegaGuide 

Note that these countries have  decommissioned their 3G networks, so newer 4G-calling-capable phones, or use of eg. WhatsApp is necessary.

1000004118.png

Message 2 of 4
517 Views

SophiaM
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Help: My roaming isn't working anymore (after two or three days where everything was normal). I'm on holidays in an EU country and now my messages won't send on Whatsapp and similar apps. I can't get through to O2 on the hotline given on this website because calls cut off after 25 minutes or so in the queue (tried since Saturday). This is very frustrating and not very practical whilst traveling. What can I do?

Message 3 of 4
452 Views

gmarkj
Level 66: Unequalled
  • 12772 Posts
  • 95 Topics
  • 1163 Solutions
Registered:

You got a reply on your other thread @SophiaM 

https://community.o2.co.uk/t5/My-O2/EU-Roaming-not-working/m-p/1636888#M20764 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 4
446 Views