Solved: Reverted to old My O2 App - cannot go back to new ...

LukeC · ‎11-06-2019

Hello,

So I had the My O2 app which had aura and the new look, however, by mistake, I uninstalled it. So I went to the play store and installed anew, only to find the old version of the app on there which was lasted updated November last year.

How can I get the current version of the app back?

Phone: Huawei P30

Marjo · ‎17-06-2019

Hi @LukeC and all, regarding the new My O2 version you were discussing above.

You may remember back in April we communicated in advance about a new My O2 update that some of you may now have. This was part of a very gradual roll-out. This update has been paused and we’ll be rolling it out again in the coming weeks and months, so keep your eyes peeled for it. We’ll give you a heads up when it’s due to re-start, though.

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Anonymous · ‎11-06-2019

Delete that one, reinstall it or see if your phone has any app updates pending

LukeC · ‎11-06-2019

Hi,

Thanks for the prompt reply.

I tried what you suggested, however, the same old app was there. My phone is up-to-date with the latest updates.

I'm wondering if the new update was revoked for my phone because of what's been happening with Trump and Huawei...

Is there nothing else I can do?

MI5 · ‎11-06-2019

Unfortunately if that's the latest available on Play you won't get the newer version unless you find the .apk on Google and sideload it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukeC · ‎11-06-2019

That's the weird thing - a month or so ago when I installed it from the play store it was the latest version. I'm not sure why it has been reverted.

MI5 · ‎11-06-2019

The latest I have is version 9.3.1
What's yours?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukeC · ‎11-06-2019

That's the same version as the one I have now.. but it doesn't have Aura or the special O2 messaging service or the updated look.

MI5 · ‎11-06-2019

I guess O2 have pulled it for everyone then.
There's definitely nothing newer available on Play for Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukeC · ‎11-06-2019

I see.. thanks for the insight. Maybe it'll be back on at some point - maybe a new version is on the way.

MI5 · ‎11-06-2019

I can only guess they found an issue with it and took it down to fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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