Returns

[Angie79]

Hello, 

Does anyone know where I can return an item that was sent to me. It was the wrong item, and I cant get hold of anyone to find out. 

Also I sent a phone to be repaired. Does anyone know how long it will take? 

Thanks in advance.

[KingAmo · Accepted solution]

@Angie79
Sorry for the inconvenience you're facing.

Under the return policy you can return an item you don't want or a wrong item. You just need to send it using Royal Mail or any delivery service available to you. Fill in the returns forms and also contact customer service to let them know you're returning an item.
It is best if you can track your parcel to avoid any misunderstanding.

Also repairs are taking longer than usual. You might wait a long time to get your device back. For that one I think it is best to contact customer service and they will connect you to the correct department to know what's going on

All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

Hi @Angie79 

All info on O2 returns is here.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

However, if you have received an item which doesn't belong to you, then you MUST call O2 asap.

All numbers in these guides

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2