Retrieve PAC code through myO2 since I have multiple devices and call centers are closed.

[hiya476]

Hi, where excalty do I navigate to on my O2 to retrieve my PAC code? 

[MI5]

@hiya476 

Here Guide: How to get your PAC [June 2021 Update] 

or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[hiya476]

@MI5 

Hi, I although I appreciate your attempt at helping I have must have seen you post that same answer on numerous other threads and it is incorrect and inconvient.  There is no need to contact o2 on 202 as it can be done through myO2. I also tried to contact o2 but as you can see from the title of this thread they are closed currently.

I finally managed to figure out how it is done through myO2 for anyone else that might be inthe same position as me:

1. Log into my o2.

2. Select the number you want to get the PAC code for. 

3. Go to "More" in the nav bar at the top of the page, a drop done menu will appear. 

4. Click update your personal details (Why on earth would o2 hide a pac request in here?!? £££)

5. At the bottom of this page is a "Thinking of switching from o2" section

6. Press continue on this section and follow the next steps, turn off your ad blocker. and you should get your PAC code if you have mulitple decives through my o2.  

[MI5]

@hiya476 

A new one on me, thanks  but call centres should not be closed at this time.

[Cleoriff]

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@hiya476 wrote:

I finally managed to figure out how it is done through myO2 for anyone else that might be inthe same position as me:

1. Log into my o2.

2. Select the number you want to get the PAC code for. 

3. Go to "More" in the nav bar at the top of the page, a drop done menu will appear. 

4. Click update your personal details (Why on earth would o2 hide a pac request in here?!? £££)

5. At the bottom of this page is a "Thinking of switching from o2" section

6. Press continue on this section and follow the next steps, turn off your ad blocker. and you should get your PAC code if you have mulitple decives through my o2.  

---

That's interesting @hiya476. I was unaware you could get the PAC code that way.

Maybe our managers @Martin-O2 and @LukasB should check this out and if it works for everyone, then it should be added to our guide on getting your PAC?

[jonsie]

Good to know @hiya476 as we have been told in the past that with multiple numbers on the account that we had to contact customer services

Thanks for the tip 

...every day's a school day

[LukasB]

Will investigate @Cleoriff 

[Cleoriff]

Thanks @LukasB 

[LukasB]

Hey @Cleoriff this works and is an official way to do it. 

[Cleoriff]

Thanks @LukasB 

This should be added to the PAC guide? Guide: How to get your PAC [June 2021 Update]