Require a call log for an incoming call

[Ibs15]

Hi All,

I was a target of a phone scam and the business banking team I'm working with require details of when the call was and duration etc. The incoming call was from a private number and I don't seem to have records of it on my phone. I have logged into my O2 and I can an itemised breakdown of outgoing calls that I made but I need the log of the incoming call. How best can I request this? It's really critical to aid the investigation.

Thanks

[jonsie · Accepted solution]

You won't be able to get a record of incoming calls from O2

Only calls you made

The only place you can get that info is from your phone logs

If your phone was automatically backed up you could try restoring the call log

[Ibs15]

How can the mobile carrier not have this information available?

[jonsie]

Presumably they do have the information somewhere but customer service and the systems they can access don't reccord incoming calls

It would probably need the police to request this but unless it's subject to a legal case they won't help you