Replacement phone.

[Simon24]

I lost my phone recently and am trying to replace it. I have chosen a new phone however I can’t check out as a code is sent to my mobile number to confirm. I don’t have a phone so can’t receive the code to complete my order

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5 · Accepted solution]

@Simon24 

You need to report the loss to O2 so they can bar your phone and account and send you a replacement sim.

You are responsible for any charges until you notify O2.

Guide: Lost or Stolen O2 Device? - How to Report it