Replacement Sim Mission

[4656A]

I need to replace my sim but that seems to be more difficult than it should be.

Went to an o2 store and they said they can't replace it there because I'm an o2 360 customer. I still don't know why. It's both confusing and annoying.

Tried to make something happen on the My O2 app but the responses are unbearably slow. Tried twitter, it was quicker but they said they'd look into it and then haven't replied since.

I also don't need a phone blocked. Just need a good old fashioned, activate the replacement sim once I put it in the phone.

I don't know why it has to be more complicated than that. The slow responses online is one thing but not being able to deal with a replacement sim at an o2 store is just ridiculous.

[MI5]

@4656A 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Enlli]

@MI5 And what were we told about stores and customers on 360? Oh yeah, 'we have systems in place'.

[jonsie]

Bullpoo!

[Bambino]

@4656A Here's an excerpt from the earlier post today (O2 System Updates – 360 - O2 Community) on this subject from @ColinO2:

• I can’t upgrade in a store as I’m now on a ‘new system’

We have taken a phased approach and we are working towards all our stores having the ability to handle new system queries. In the meantime, there are processes in place to support our customers so regardless of which store you visit, you’ll receive the support you need.

Same garbage from O2, different day.

[MI5]

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@Enlli wrote:

@MI5 And what were we told about stores and customers on 360? Oh yeah, 'we have systems in place'.

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Hence why I haven't commented on any of the bullhooks on that announcement.

I've been here long enough to smell it a mile off.

[4656A]

Took two days but was able to get it done through twitter. Good thing was that it arrived the next day.