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Regarding the bill

Suresh1
Level 1: Joiner
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Bill is so high
Message 1 of 7
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Suresh1
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Hi there, my bill was so high and they have debited my amount of £166 I called the o2 customer service what the problem they said that I have upgraded to new sim contract that the reason ! But the thing is I don’t even know there will be extra charges if we switch to new upgrade why should you people should call and make us I told your colleague I ll be taking with the manger they said they gona call me but no calls ntg till now I request please please refund my money back £166 it’s not a small amount sir / madam I need my money please answer my calls please do something help me I’m a student
Thank you
Message 2 of 7
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madasaf1sh
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Hi @Suresh1,

Have you upgraded and who with?

Have you checked my o2 or the emails you where sent when / if you upgraded
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Suresh1
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with o2 only sir, I asked them your colleague if we upgrade is there will be any charges they said no charges will be there and now they have deducted £166 which is huge amount I have calling since yesterday they are just disconnecting my calls sir I’m not understanding what to do I just saw this option and textd please help me
Thank you
Message 4 of 7
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madasaf1sh
Level 76: Forum Legend
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@Suresh1 it sounds like you have been charged either the remainder of the previous contract or the device plan.

Either way CS would have told you as they would have had to take payment details to clear the balances. It cant be added onto another bill.

You will im afraid have to persevere with Customer Services
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 7
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Cleoriff
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@Suresh1 

We can't help on here as we are all customers like you. We have no access to your account. It sounds as if you have taken out a new contract instead of upgrading.

Either way, you need to contact O2. Use any of the numbers in this guide and press any option.

Guide: Coronavirus Community Help and Support 

 

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
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LukasB
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Hey @Suresh1 was this sorted or are you still having trouble with this?

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Message 7 of 7
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