Solved: Refund

Ash4 · ‎07-07-2020

Hello I was supposed to be refunded a total of £73.76 and have only received £53.76 can you please explain to me why that is? I was told I was going to have £20 off my next bill as compensation for your company's screw up, I didn't know I would be compensating myself.

MI5 · ‎07-07-2020

@Ash4

You need to call customer service as we cannot access accounts on here.

Numbers to try on link Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-07-2020

@Ash4

You need to call customer service as we cannot access accounts on here.

Numbers to try on link Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ash4 · ‎07-07-2020

Okay

MI5 · ‎07-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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