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Level 1: Joiner
Posts: 2
Registered: ‎17-03-2020
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Recycling my old phone

I purchased my S20 plus and qualify for the £100 recycling offer but I am unable to recycle my old phone because you have closed the recycling centers. I am worried that I won't receive my money back and this was a large part of my decision to pre order my phone. Can somebody please help me before the qualifying period expires.
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Posts: 88,135
Topics: 738
Registered: ‎14-01-2013

Re: Recycling my old phone

[ Edited ]

Hi @JamesGreene 

You need to contact O2. All numbers are in this guide.

Guide: Coronavirus Community Help and Support 

The number ending 4005 does have a high success rate in getting through.

Or you could choose to recycle elsewhere.

CEX or Mazuma Mobile are good places to try. Or sell on Ebay or Amazon.

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