Recycling my old phone

[JamesGreene]

I purchased my S20 plus and qualify for the £100 recycling offer but I am unable to recycle my old phone because you have closed the recycling centers. I am worried that I won't receive my money back and this was a large part of my decision to pre order my phone. Can somebody please help me before the qualifying period expires.

[Cleoriff · Accepted solution]

Hi @JamesGreene 

You need to contact O2. All numbers are in this guide.

Guide: Coronavirus Community Help and Support 

The number ending 4005 does have a high success rate in getting through.

Or you could choose to recycle elsewhere.

CEX or Mazuma Mobile are good places to try. Or sell on Ebay or Amazon.