Solved: Recharge Issue

john_83 · ‎03-07-2021

Hi, I am a O2 customer my No is xxxxxxxxxxx, yesterday after noon, I recharged my O2 number , I made some calls also but after that by evening when I tried to do some urgent call again , I am getting message that my account is having no balance in it. kindly tell me what is the problem.

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MI5 · ‎03-07-2021

@john_83

Credit is exchanged for allowances.

Toake none standard calls you need to add more credit.

What's included here

Guide: Your Allowances - what is and isn't included

PAYG help here

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-07-2021

@john_83

Credit is exchanged for allowances.

Toake none standard calls you need to add more credit.

What's included here

Guide: Your Allowances - what is and isn't included

PAYG help here

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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