@PaulM5 I'm afraid we can't help here as the Community is comprised of customers like yourself
You will need to contact O2 by phone or social media
You could also call Payment Management
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Further contact details
Guide: How to find help & contact O2
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
