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Problems with my o2

christopherj221
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Hi there ive been experiencing issues with my device plan for a few months it keeps saying its overdue and no matter how many times i speak to someone about it it still isnt sorted id like to raise a complaint also i spoke to another network provider and they said id be free to leave as o2 are in breach of the contract as they are not giving me the service i asked for i keep having issues with wifi and 4g calling im having constant issues with voicemail disappearing im fed up of it no matter how much i speak to someone my issues arent being handled correctly its like no one is interested
Christopher Johnstone
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MI5
Level 94: Supreme
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@christopherj221 

It's not up to another network to decide if can can leave O2 without penalty I'm afraid.

There are processes that need to be followed, so I'll start by tagging @O2Lisa who will be on in the morning and will try to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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christopherj221
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I know its just advice theyve gave me thats all as i phoned another provider to see what deals they were offering and thats what they told me but obviously each company has different policies im just fed up with all of the issues im having and the fact that nobody seems interested to help me
Christopher Johnstone
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MI5
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I'm sure @O2Lisa will do her best to help you @christopherj221 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Message 4 of 12
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O2Lisa
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Thanks for the tag @MI5 

@christopherj221 I can seen you've messaged me privately, just going through all my notifications and I'll be with you smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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Thanks @O2Lisa 

Apologies for all the tags this morning upside_down

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Message 6 of 12
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O2Lisa
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It's OK @MI5, I thought you'd been quiet lately, you're making up for it today smilingrofl

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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I try not to tag you guys if I think self help will work first otherwise you'd be tagged in to half the posts on here wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Message 8 of 12
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Cleoriff
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@O2Lisa 

Unfortunately the rota hasn't been updated either. It's still showing

 

Monday 22 February 2021:

O2Lisa           08:00 - 14:00
O2Georgina 09:00 - 15:00
O2Simon       14:00 - 20:00
O2Thomas    17:00 - 21:00

 

Which is pretty poor really at 09.14 on Tuesday 23rd. I have mentioned it to @Martin-O2 

We know what hours you work which is why you have so many tags!

Veritas Numquam Perit

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O2Lisa
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Oh thanks @Cleoriff I'll let my team leader know smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 10 of 12
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