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Level 1: Joiner
Posts: 4
Registered: ‎24-08-2019

Problems with MyO2 app and account

I have recently joined O2 and set up my O2 account online and in the app on my new phone with the new phone number I received from O2. I then transferred my old number across and it came through on Wednesday. Since the transfer, I am having problems with my O2 account. The number when I log in is showing correctly as the number I moved from EE but I cannot see any usage data in the app at all. I can see Bill's etc though. When I log in using a PC, I see a message on the website which says something is wrong. I can't see any usage data, call information etc at all. I have contacted O2 and they have checked the account, reset password etc but I am still having the same problem. Not sure how to resolve this. It has been 2 days now and still can't see usage data in the app which worked perfectly before my old number was moved across. Website, nothing at all when I login although it does say my name and number. Any help appreciated.
Posts: 115,848
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: Problems with MyO2 app and account

@aamin 

Unfortunately this seems to be a common problem when porting in a number. 

Customer service need to reset the account against the new number.

You'll have to call them again, sorry. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎24-08-2019

Re: Problems with MyO2 app and account

Thank you. Just called them. They have tried resetting the account but still not resolved. I am able to login and it shows my name in the top right when I do, but i get an error message when I click on my phone number to go into the account details. Same on app. Shows as logged in, but not usage data showing and just see a message saying something is wrong.
Posts: 115,848
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: Problems with MyO2 app and account

@EmilieT ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems with MyO2 app and account

Hi @aamin, and sorry to hear you're not able to use the My O2 app properly! I can certainly get someone on my end to have a look at it for you - I'll send you a Private Message shortly to get a few more details first Smiley Happy

 

Thanks @MI5 for the mention thumbsup

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Level 1: Joiner
Posts: 4
Registered: ‎24-08-2019

Re: Problems with MyO2 app and account

Thank you. Appreciate all your help. Really don't know what to do
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems with MyO2 app and account

No worries @aamin, I've passed on all the details to our gurus now and hopefully we'll be able to get this sorted for you soon Smiley Happy 

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Level 1: Joiner
Posts: 4
Registered: ‎24-08-2019

Re: Problems with MyO2 app and account

Hi, just to let you know that this has now been resolved. Someone has done something to sort it and both the app and websites are showing all details correctly now. Thank you so much for the help. Really appreciate it.
Posts: 84,085
Topics: 580
Solutions: 4,255
Registered: ‎04-01-2009

Re: Problems with MyO2 app and account

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Problems with MyO2 app and account

Great news, thanks for the update @aamin grin

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Welcome to O2! - New to O2? Find out all you need to know to get started!


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