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Level 1: Joiner
Posts: 1
Registered: ‎25-11-2019
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Problem with payment/changing billing address

[ Edited ]
Dear Sir/Madam
 
Because of retirement I'm coming back to my native country Poland. I had to close all my direct debits, but of course I'd like to make all required payments. My phone and broadband are active up to 15 of December, all things are settled between O2 and me (I was at your office).
 
I tried to make an online payment for my mobile broadband (**personal info**) which is due to 23 November but it failed (I cannot change my biiling address on your site to match my Polish address which is now on my card). Unfortunately my laptop broke down so I can't view the security code on dongle to change billing address. Can you give me your bank account number to make this payment (and a final December one)?
 
kind regards,
 
Jacenty Bledowski
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Problem with payment/changing billing address

@Jacenty 

Sorry but this is not O2. 

You'll need to contact directly Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,128
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Registered: ‎14-01-2013

Re: Problem with payment/changing billing address

The bank code is here @Jacenty 

Guide: How to Pay Your Bill (Contract) 

Scroll down to PAYING AT BANK (though as it stands, it will need someone in the UK to go to the bank with the details mentioned.

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