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Printing Bills

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Fran75
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on ‎22-03-2022 10:22

on ‎22-03-2022 10:22

I have two devices on my bill - mine & my husbands.

I go into My Account & print off one bill.

I cannot print off the other bill, when I click on 'download and print bill' '500 Internal Server Error' comes up.

Help please

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MI5
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on ‎22-03-2022 10:26

on ‎22-03-2022 10:26

@Fran75 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
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on ‎22-03-2022 10:26

on ‎22-03-2022 10:26

@Fran75 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Fran75
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on ‎22-03-2022 10:38

on ‎22-03-2022 10:38

Thank you for the advice. I'll try that.

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gmarkj
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on ‎22-03-2022 11:03

on ‎22-03-2022 11:03

Try this in case it works @Fran75 

Log into your account, then click on the image of a phone.

Click on the number you want to print the bill for.

Then click on bills and payments, then view bill.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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