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Emma9thJan · ‎09-01-2023

Why on earth have O2 removed the facility to download previous month's bills? I can't get any answer from ChatBot or a 'Real' chat support. Really appalling.

MI5 · ‎09-01-2023

@Emma9thJan

Maybe because of the new billing system?

Have you tried this guide?

Guide: How do I get to the 'Download Bill' page?

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎10-01-2023

Hi @Emma9thJan were you able to get a copy of your bill?

Emma9thJan · ‎13-01-2023

No I couldn;t. that facility just seems to have disappeared form the account interface

gmarkj · ‎13-01-2023

This does seem to be a rather big issue @Breanna (and @Martin-O2 and @RafaC ).

While I appreciate having some minor bugs following a system update, not being able to view old bills is not a minor bug!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎16-01-2023

Thanks for flagging these @gmarkj! I'm trying to get some clarification on this. I'll make an announcement as soon as I have some info.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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RafaC · ‎16-01-2023

@gmarkj thanks again for the tag. O2 has confirmed that the issue is being investigated. As soon as we have any more updates we will share them here on the community.

Alternative18 · ‎01-02-2023

@RafaC Have there been any more updates on viewing old bills? Thanks

RafaC · ‎02-02-2023

@Alternative18 please have a look at this topic and refer to it for any further updates.

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