Premium service charge

[Amy27]

I’ve received a fee of 13p due to a premium charge on my account, when I have looked further into this it is a charge from a company called Twilio which I have never heard of before and have not received any text messages from- does anyone know what this could be?

[Cleoriff · Accepted solution]

Hi @Amy27 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers