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Premium & Information Services

Jane7
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
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Been charged for spam text messages supposedly I have received. Tried to ring Customer Services. 45 min wait!
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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@Jane7 

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

and here www.payforitsucks.co.uk

Tips here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@Jane7 

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

and here www.payforitsucks.co.uk

Tips here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@Jane7 

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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