Please help

[Ryw]

Somebody please help me.

I had a sim only contract with 02 but I’ve upgraded and got my self a iPad and I thought it would come with a new separate sim from which I use in my iPhone instead it has changed my sim what I use in my iPhone and now I can’t call or receive phone calls 

[Bambino · Accepted solution]

@Ryw This is not O2. This is a customer community. You need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link, which includes instructions on how to download and use Skype to call 0800 numbers free: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)