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Phone is broken, can't make calls.

I2
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My phone is broken so I can't ring O2 while I obviously need to cancel the airtime bill. I can access my O2 account through my laptop however, it seems that there is no option to cancel it through myO2?? Should I try emailing?

 

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MI5
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@I2 

Guide here Guide: Cancelling Your Contract but there will be a fee to pay unless your contract has reached it's minimum term.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153640 Posts
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@I2 

Guide here Guide: Cancelling Your Contract but there will be a fee to pay unless your contract has reached it's minimum term.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Bambino
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@I2 You can't cancel your airtime because your phone is broken. You can either fix the phone, replace it, or put your sim in an old phone, if you have one. The links above give you your options. There is no email address. 

I DO NOT WORK FOR O2



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