@Hooray67
You need to pay off the device plan and you can then upgrade.
Guide: How does O2 Refresh work?
Check your home insurance or any bank accounts also to see if you may be covered that way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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