Phone bill

[Me123-]

Hi I’m really unhappy with the service I have received, I called up on Monday afternoon as my bill was over due and I made a promise to pay for Saturday 20th august I will pay the full amount and someone from O2 agreed that, that would be ok and my services won’t be restricted however my phone has been switched off and I can’t use phone or make any ohone calls

[MI5 · Accepted solution]

@Me123- 

The system is automated so no matter what CS say, you will be disconnected.

To get reconnected you need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MI5]

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