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Phone Bill is currently overdue

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Anonymous
Not applicable

‎17-02-2018 20:26 - edited ‎17-02-2018 20:39

‎17-02-2018 20:26 - edited ‎17-02-2018 20:39

I have received an email from "mycare@o2.co.uk" saying my phone bill is currently overdue with an outstanding balance of £7.58 and that I will be charged £3.50 on my next bill if I don't pay it within the next 4 days. I have always paid my o2 bills of £29 every month so why do I have an outstanding balance? Why would I be getting this email?

 

My o2 app says I have £0.00 balance due. 

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MI5
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on ‎17-02-2018 20:30

on ‎17-02-2018 20:30

Login to your MyO2 from this link http://www.o2.co.uk/myo2 and check if it's showing that you owe.
If you do owe, you can find a breakdown of what extra charges were in there too.
If it's a scam, report it following the advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable

on ‎17-02-2018 20:29

on ‎17-02-2018 20:29

My o2 app says I have £0.00 balance due.
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MI5
Level 94: Supreme
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Registered:

on ‎17-02-2018 20:30

on ‎17-02-2018 20:30

Login to your MyO2 from this link http://www.o2.co.uk/myo2 and check if it's showing that you owe.
If you do owe, you can find a breakdown of what extra charges were in there too.
If it's a scam, report it following the advice here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
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on ‎17-02-2018 20:30

on ‎17-02-2018 20:30

I was replying as you posted, so it's a scam. Report it as above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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